Mobile Generation is Taking Over Chicago With Stellar Customer Service

Patrick Antinozzi

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Mobile Generation, a Verizon Wireless premium retailer based in Chicago, is lighting the city up with countless stories of great customer experiences.

A quick search through Yelp will find an average of 4.5 star reviews at not just one, but many of their locations throughout Chicago and three nearby states.

Why is Mobile Generation rated highly so regularly? Let's take a look.

mobile generation verizon review 1

mobile generation verizon review 2

These reviews are from two different stores, but can you see the similar theme? Both Linda and Robert observed how patient and knowledgeable the staff were, helping customers navigate their new devices.

Lesson Learned: While it's true that you are trying to sell things, don't forget that the most valuable asset you have is knowledge. Don't be afraid to give away that knowledge for free. Prove you know what you're talking about, and customers will come back to you the next time they need to purchase a new phone, tablet or plan.

mobile generation verizon review 3

mobile generation verizon review 4

In both of these reviews from Italia and Lisa, honesty was highlighted as something that was very important to their experience.

In this day and age, consumers have more research tools at their disposal than ever before, making it super easy for them to fact check anything a sales rep tells them. The balance of power has shifted.

Lesson Learned: Be honest. Always. Not only will customers likely see through you if you're not, but being honest gains your customers trust. Trust is the most integral part of any good relationship. Even if you don't have the answer, or the answer is not what they want to hear, they will respect you for telling them the truth.

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About the Author

Patrick Antinozzi

Patrick is our Content Specialist / Brand Ambassador / Internet Geek. He's got his finger on the pulse of business and retail trends, and loves writing in various corners of the internet. When he's not doing that, you'll find him traveling the world, playing hockey, or ranting about the Montreal Canadiens.

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