Mobile Generation, a Verizon Wireless premium retailer based in Chicago, is lighting the city up with countless stories of great customer experiences.
A quick search through Yelp will find an average of 4.5 star reviews at not just one, but many of their locations throughout Chicago and three nearby states.
Why is Mobile Generation rated highly so regularly? Let's take a look.
These reviews are from two different stores, but can you see the similar theme? Both Linda and Robert observed how patient and knowledgeable the staff were, helping customers navigate their new devices.
In both of these reviews from Italia and Lisa, honesty was highlighted as something that was very important to their experience.
In this day and age, consumers have more research tools at their disposal than ever before, making it super easy for them to fact check anything a sales rep tells them. The balance of power has shifted.
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