Founded in Southern California in 1995, Go Wireless is a Verizon Wireless Premium Retailer with hundreds of locations across the United States, and is heating up So-Cal with countless stories of fantastic customer experiences.
After reading the reviews coming out of their home base, there's no wonder why they've experienced explosive growth in such a short period of time.
Notice how Olive said she drives further away, and past other Verizon stores, to visit the Go Wireless location in Huntington Beach. Moving away didn't keep her from visiting Jose, Richard, and the rest of the "awesome" staff there.
What about Robin? She talks about an equally satisfying experience she had, with the store manager Priscilla being incredibly attentive to her needs. Notice how Priscilla, who was swamped by a large amount of customers in the store at once, made sure to acknowledge Robin as soon as she walked in. Even though she wasn't able to tend to her right away, Priscilla made sure Robin knew that she would be with her very shortly.
Chris, a long-time customer of Sprint for 14 years, decided he had enough of their services and was now a free agent. After switching to Verizon, he says he "immediately noticed a difference in the customer service at this location", citing both Yusem and Jessica as big factors in his positive experience.
Rebecca had tried her fair share of wireless dealers and, up until this point, was unimpressed with the service she received. Then she walked into the Go Wireless Hillcrest location, where Alfredo and the team turned her frown upside down. Describing Alfredo as "very helpful and super knowledgeable", she made it clear that she will be coming back to this store for a long time.
What else can we learn from Go Wireless?
In addition to satisfying customers everywhere in their retail stores, Go Wireless maintains an excellent online presence with a great website, blog, and engaged audiences on Facebook, Twitter, and Instagram.
Something we really loved, in particular, was #TeamTuesday.
#TeamTuesday is a weekly post where they feature what is most important about retail in 2016, the people. Each week, Go Wireless shares a team photo from one of their hundreds of locations, showing the faces behind the brand.
All of this adds up to be a great experience for Go Wireless customers.
If you are a small business owner, you can follow Go Wireless' lead by immediately engaging your customer, setting realistic expectations, following through on your promises, and not being afraid to show some personality.
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