Austin, Texas is known as a mecca for live music, with festivals like SXSW energizing the city every year.
But music isn't the only thing you'll hear in the streets of Austin thanks to Connectivity Source, an award-winning Sprint Preferred Retailer.
You'll also witness the sights and sounds of thousands of happy customers, exiting these stores with a new found appreciation of what real customer service should be.
A quick glance through Yelp will tell you exactly why these customers are so delighted.
Reidi, like so many of us, hates to be without his phone. Unfortunately, due to the nature of the problem, the "tech" at this location had to take it from Reidi for about an hour to attempt to fix it.
Fortunately, he was able to repair it within that time. He then helped Reidi download an app to his phone that would greatly reduce the likelihood of him being without his phone in the future, should another problem arise.
Think all wireless dealers are equal? Think again.
Sabrina had gone to previous Sprint dealers, searching for help in setting up her new phone, only to be turned away with lazy and canned responses.
But at Connectivity Source, they like to do things differently.
The rep here not only helped Sabrina with her phone that she had just purchased from them, but he also helped her friend, who hadn't even purchased anything. (nor planned to)
Molly may not have had the chance to tell Sprint how well Sara tended to her needs, but that didn't stop her from telling the rest of the world!
Sara knew how important this new phone was to Molly, so she was proactive in contacting her as soon as it came in, and even hand delivered it to Molly at her work.
"If only all the Sprint shops I've dealt with were as customer service oriented!"
If only, indeed.
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