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The latest trends in retail, mobile, big data, and the wireless industry. Get actionable tips on improving sales, marketing, and business practices.

  • 14 Beautiful Examples of Customer Loyalty

    14 Beautiful Examples of Customer Loyalty

    Customer loyalty should really be called customer love. Check out these 14 beautiful examples of what happens when you build meaningful relationships with your customers.

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  • Cell Plus II is Warming Up Wisconsin With Beautiful Customer Experiences

    Cell Plus II is Warming Up Wisconsin With Beautiful Customer Experiences

    Wisconsin is significantly warmer these days thanks to the services of Cell Plus II. Find out what it is they do so well, and how you can imitate them.

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  • The Rise of Messaging, and How It's Changing Customer Service

    The Rise of Messaging, and How It's Changing Customer Service

    Messaging is now the #1 preferred channel for customers to interact with businesses. See how that's changing customer service, and how you can build your own messaging strategy.

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  • AT&T's Powerful "It Can Wait" Ads Will Get You to Stop Driving Distracted

    AT&T's Powerful "It Can Wait" Ads Will Get You to Stop Driving Distracted

    Distracted driving is now the #1 transportation-related killer in North America. AT&T is ready to do something about it. Watch their videos and see for yourself.

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  • 11 Phrases That Will Motivate Your Team to Succeed

    11 Phrases That Will Motivate Your Team to Succeed

    Leading a team is a big responsibility, but it doesn't have to be difficult. Here's how you can motivate your team to excel at their work. Spoiler: treat them like humans.

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    Fight the robot invasion! Discover the best of humans in retail.

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  • 5 Things Tommy Boy Teaches Us About Sales

    5 Things Tommy Boy Teaches Us About Sales

    One of the greatest comedies ever actually has a lot to teach us about sales. See the lessons on sales we learn from Tommy Boy.

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  • How Nycom Wireless Became the King of Queens

    How Nycom Wireless Became the King of Queens

    A city as massive as New York can be intimidating. See how Nycom Wireless took advantage of their smallness to bring memorable customer service to the people of Queens.

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  • Idle Time is Killing Your Business: Here's What to Do About It

    Idle Time is Killing Your Business: Here's What to Do About It

    Idle time is one of the most overlooked problems in retail. Here's what you can do to keep idle time from killing your business.

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  • 28 Customer Service Tips To Keep Retail Customers For Life

    28 Customer Service Tips To Keep Retail Customers For Life

    Retailers are always looking to refine and improve their customer experience. These 28 customer service tips will help you stand out from your competition and keep your customers coming back for life.

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  • Why Pokemon Go is Now the Most Powerful Marketing Tool in Retail

    Why Pokemon Go is Now the Most Powerful Marketing Tool in Retail

    They're all around you, you just can't see them. Find out why Pokemon are the biggest new marketing opportunity for retailers in years.

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  • Learn how to keep your customers for life.

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  • Wireless Zone is Showing Philadelphia the True Meaning of Brotherly Love

    Wireless Zone is Showing Philadelphia the True Meaning of Brotherly Love

    Philadelphia, the City of Brotherly Love. Could it be that local Verizon dealer Wireless Zone helped earn the city such a wonderful reputation?

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  • How to Offer a More Personal Experience to Your Customers

    How to Offer a More Personal Experience to Your Customers

    Today's consumer has high expectations from their favorite brands. See how you can meet those expectations with a more personal customer experience.

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  • Millennials are the Worst (Except When They're Great)

    Millennials are the Worst (Except When They're Great)

    They have short attention spans. They are addicted to technology. But they're also an awesome asset to have.

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  • How to Take Advantage of Your Competitor's Mistakes

    How to Take Advantage of Your Competitor's Mistakes

    Pouncing on your competitor's mistakes is tricky. Find out how to it successfully, and without coming across like a bully.

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  • It's Raining Happiness in Seattle Thanks to Diamond Wireless

    It's Raining Happiness in Seattle Thanks to Diamond Wireless

    Find out how Diamond Wireless turns Seattle's rainy frowns upside down, and what you can learn from them.

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  • Why Bots Will Never Be Better Than Humans

    Why Bots Will Never Be Better Than Humans

    Everyone seems to be really pumped about the "rise of the bots", but forgetting that humans are pretty great. Don't expect these bots to replace you any time soon.

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  • It's Time to Kill the App

    It's Time to Kill the App

    Apps have been a staple in our online experience for nearly a decade, but they've had their time. Here's why it's time to kill the app as we know it.

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  • What We Learn From the Social Media Strategies of Sprint and T-Mobile

    What We Learn From the Social Media Strategies of Sprint and T-Mobile

    See why Sprint and T-Mobile are blowing away the competition with their social media strategies, and what you can learn from them.

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  • Avoid the Trap of Putting Tech Ahead of Your Customers

    Avoid the Trap of Putting Tech Ahead of Your Customers

    With the relentless onslaught of shiny new tech, it can be easy to get caught up in the excitement. See why you must avoid putting that tech ahead of your customers.

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  • Why Retail "Beacons" Are Doomed to Fail

    Why Retail "Beacons" Are Doomed to Fail

    There's been a lot of chatter surrounding retail beacons, with many labeling them as the saviour of retail. But is that really case? Here's why we think retail beacons are doomed to fail.

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